Service Level Agreement For Sap Cloud Services


Based on the processor`s instruction to process the personal data uploaded to the cloud service, SAP implements and maintains technical and organizational measures to adequately protect the personal data. Here you will find various contractual documents for SAP`s cloud, software and service offerings. If certain order forms refer to it, these contractual documents form the basis of your contractual relationship with SAP. SAP makes the cloud service available to all customers in a consistent manner. Learn about product-specific terms, support policy, and cloud service availability. The SAP-Cloud contract consists of 4 elements: the order form, the description of the cloud service, the data processing contract and the general terms and conditions of sale. The order form, data processing agreement and terms and conditions of sale are in principle identical for each cloud service on the SAP price list, while the description of the cloud service is a collection of product-specific documents. The General Terms and Conditions of Sale (GTC) describe the main legal provisions applicable to the chosen cloud service, including rights of use, customer data, guarantees, confidentiality and limitations of liability. The add-in defines additional specific terms, contains additional information about usage metrics, and describes multiple cloud services in a single addition. The order form is your order document to subscribe to SAP`s business cloud services.

It defines the commercial conditions and defines the structure of the contract. Learn more about cloud contracts with SAP and aspects of each element… General Terms and Conditions of Sale (GTC) contain the legal provisions relating to your rights of use, determine the property rights of the customer`s data and define the guarantees, limitations of liability and confidentiality. The data processing agreement applies to SAP Cloud services that process personal data. It ensures that your personal data is properly protected and sets out the obligation for SAP to maintain the corresponding certifications. . . .

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