Software As A Service (Saas) Agreements


A SaaS contract can also provide customers with some comfort on other data-related issues, such as the timing and frequency of backups and the ability for a saas customer to obtain exports of their data through the SaaS service. In some cases, a SaaS technology provider wants to reduce its own risks by entering into agreements with multiple redundant providers of large IT infrastructures and introducing some external critical components internally. A service level agreement (SLA) defines the specific services provided and the rules for using those services. This generally implies that SaaS and cloud service providers should ensure that they also have the right to terminate contracts for convenience, even if they never plan to exercise those rights. Customers are also concerned about the use of data, especially when a SaaS contract gives the saaS provider the right to use the SaaS customer`s data or that generated by the saaS customers` use of SaaS services. Can the customer download all their data from the platform? Is the service provider obliged to provide the data to the customer? If so, when and how? And when does the service provider need to delete customer data from its live and backup databases? (If the database contains personal data and the service provider is a processor of that personal data, it must be deleted once the services are completed to comply with the GDPR.) Another advantage of Software as a Service is that customers do not need to invest heavily in hardware, software, and business skills to obtain a wide range of functional skills. Software as a Service is designed in a user-friendly manner and minimizes specific training needs….

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